![]() ![]() It’s unclear how quickly or reliably they respond, but it’s a start. They may answer questions or point you at the answers elsewhere on the site. Occasionally, Microsoft personnel interact on the board as well. Microsoft also provides forums for peer-to-peer help from other users. Here’s the number one way to get it wrong: A One-step Way to Lose Your Account Forever. There’s a good chance you won’t even need technical support if you prepare correctly. In addition, ’s help pages remain a source for self-service online answers, including step-by-step instructions to perform common tasks and deal with common issues. I believe you can also request to speak with a real person. It appears that you can get in touch with a real customer service person or a “virtual agent” - presumably using some form of AI. For other account issues - presumably including log-in and account access - there is this link ( ) for online chat or to schedule a voice call-back.After signing in to your Microsoft account, fill out the form with your issue or question. For email-related issues, go here (that’s – I’ll update the destination if it changes in the future).You can reach customer service two ways. help and support options apply to your Hotmail account. Even if you have a Hotmail email address, you now use the interface to access your email on the web. See the table below for the type of support you can get depending on your product.Hotmail is. Office Professional Plus Support for home productsĭepending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.Ĭhat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts. Volume license versions of Office 2019, Office 2016, or Office 2013 ![]() Tip: With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Microsoft 365 subscriptions without fully installed Office applications: ![]() Microsoft 365 Business Standard (Nonprofit) Microsoft 365 subscriptions: Desktop version of Office apps are included. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization. These are usually associated with a work or school account and came from the organization where you work or go to school. If your product is listed below, you have a business product. ![]()
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